At ACBUY AGENCY (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://acbuy.agency and use our reverse purchasing, sourcing, and procurement services.

By accessing our website or using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you (“Personal Information”).

A. Personal Data

While using our Service, especially when placing a sourcing request or order, we may ask you to provide us with certain personally identifiable information, including but not limited to:

• Contact Information: Name, email address, phone number, and billing/shipping address.
• Business Information: Company name, business license details, and tax identification numbers (if applicable for customs).
• Transaction Data: Details about payments to and from you and other details of products you have purchased through us.

B. Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and unique device identifiers.

2. How We Use Your Information

As a procurement and reverse purchasing agency, we use the collected data primarily to facilitate the buying and shipping process. Specifically, we use your data to:

• Process and Manage Orders: To identify products, negotiate with suppliers on your behalf, and execute purchases.
• Logistics and Shipping: To arrange for the international shipment of your goods, including customs clearance.
• Communication: To send you order updates, sample confirmations, invoices, and support messages.
• Improve Our Services: To understand how users interact with our website and improve user experience.
• Fraud Prevention: To monitor and prevent theft, fraud, and other illegal activities.

3. Disclosure of Your Information

We do not sell your personal information. However, due to the nature of our business (sourcing and shipping), we must share certain information with trusted third parties to fulfill your orders:

• Suppliers and Manufacturers: We may share limited information (such as product specifications) with suppliers in China to source your products. Generally, we protect your identity from suppliers unless direct contact is required.
• Logistics and Shipping Partners: Your name, address, and phone number are shared with couriers, freight forwarders, and warehousing partners (e.g., DHL, FedEx, UPS, or sea freight agents) to deliver your goods.
• Customs and Regulatory Authorities: We may disclose information to customs authorities in China and your destination country to comply with export/import laws and tax regulations.
• Payment Processors: Financial transactions are processed by third-party payment providers. We do not store your full credit card details on our servers.

4. International Data Transfers

Please note: ACBUY AGENCY operates globally with significant operations in China.

By using our services, you acknowledge and agree that your information may be transferred to, stored, and processed in China and other countries where our servers, suppliers, or logistics partners are located. Data protection laws in these jurisdictions may differ from those in your country of residence.

5. Security of Data

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us (such as SSL encryption on our website), please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (such as the shopping cart or client dashboard).

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to deletion: You have the right to request that we erase your personal data, under certain conditions (e.g., after a transaction is legally complete).

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy.

9. Contact Us